DraftKings DFS Review: Is it a DFS Powerhouse or Bust?

Well before online sportsbooks became popular, DraftKings was one of the oldest and best known DFS sites. They've since grown into a massive company that has a DFS platform, online sportsbook, and online casino. But if you're not in a state with legal online gaming, you might be wondering if their DFS platform is any good. Fortunately, in our DraftKings DFS review, we do a deep dive into the platform to take a look at the bonuses, gameplay, app, and more. 

We think you're going to like what you see. You don't make it as big as DraftKings without knowing what the customer wants.

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DraftKings DFS Review
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How We Rate and Review DFS Apps.

We like to have a method to our madness whenever we review a daily fantasy sports app. This does a couple of things. First, it ensures we cover the same topics with each app we review. Secondly, it helps to keep us objective and unbiased in our reviews. We rate & review DFS apps based on five key areas: Bonuses, contests, app experience, other reviews, and customer support.

We Love to See Big Bonuses

Right out of the gate, we like to check out what sorts of bonuses a DFS site is offering. We don't just look at the dollar amounts, we also consider which types of players will benefit most from each bonus. 

A promising sign for us is when there are plenty of different bonuses available and they don't all focus on the high stakes players or big whales. Many times, these bonuses are tied to making a first deposit, too. If the bonus is big and easy to claim, that's another feather in the app's cap.

What Games and Contests Does the DFS Platform Offer?

When it comes to DFS sites, users can't just look at one factor. Part of the reason why fantasy sports has become so popular is because of the constant variety in gameplay and contests. 

We like to see a wide array of games for users from all sorts of backgrounds to enjoy. This means there should be a good selection of head-to-head, multi-player tournaments, leagues, and maybe even some tiered contests. The more variety, the better, as it gives users plenty of chances to win big.

User Experience on the App.

Whenever you download an app from the app store, you have certain expectations about the experience. We want to see how well a DFS site's app functions and also if it has any other features or bells & whistles that give users something extra.

The first element we look for is an easy-to-navigate interface. If the user can quickly find what they need with minimal effort, then the app experience has at least some level of success. We then look to see if there are any extras, such as custom alerts, notifications, or articles, that can help fantasy players make decisions before entering a contest.

Other Online Ratings and Reviews.

While we do get our hands dirty and evaluate DFS sites ourselves, we also take into account the thoughts of other players and reviewers. We look to see if there is a consensus opinion on different sites as well as what users have been saying about DraftKings specifically.

We take these opinions seriously because they are coming from people who use this platform regularly and have plenty of experience in the world of daily fantasy sports. We take all of this into account and then make an informed decision based on our own experiences.

Customer Support.

You never want to overlook the importance of customer support. If a user has an issue with a contest, payment, or withdrawal process they need to know that there is someone who can help them out. We like to see how responsive and helpful the customer support team is if any issues arise.

We also look at their availability. If you're playing at odd times of the day, you don't want to be left hanging because it's 2 am and the customer service desk is closed. We make sure that players can get in touch with support 24/7, no matter what time of day or night it may be.

DraftKings DFS Bonuses

DraftKings Delivers the Bonuses!

Current DraftKings Promo: $100 Deposit Bonus + A Free Entry

Promo Verified: September, 2023

One of the best things about DraftKings is their wide range of bonuses. New players can get the latest promo — $100 Deposit Bonus + A Free Entry! Returning players have access to plenty of rewards, too. The site also offers special bonuses for live events and big tournaments that you won't find on any other DFS sites.

The best thing about these bonuses is that they are available for all types of players. Whether you are a high roller or just starting, DraftKings has bonuses available for all levels of play. We think this stands out when it comes to DraftKings and sets them apart from the crowd.

Keep in mind that the bonuses change regularly. You might have a deposit bonus for a few weeks, and then it will change to something new. This can be a little confusing, so make sure that you keep an eye on the promotions before you jump in feet first.

Having played on DraftKings and seen their bonuses, we can say that they consistently have some of the best offers in the daily fantasy sports industry. We think that if you're looking for a great bonus as well as plenty of variety in games and contests, DraftKings is definitely worth checking out.

Tons of DraftKings Contests

One thing that stands out in DraftKings daily fantasy sports is that there's no shortage of DFS contests. Similar to their online sports betting side of the house (looking at you DraftKings Sportsbook), they have what is like an endless buffet of contests.

From guaranteed prize pools to 50/50 contests for all of the major sports, there's no shortage of games to play. If you have ever been burned out from playing the same type of contest over and over, DraftKings has the answer for you.

We've put together a general overview of the types of contests available. This can be an invaluable tool to help you find the right contest for your skill level and budget.

Beginner Contests

These are open to less experienced players who are new to DraftKings. It's a great way to start your DraftKings career against other rookies. These contests are a great way to learn the ropes in daily fantasy sports without having to worry about competing with seasoned veterans.

Casual Contests

These contests are designed for casual players and offer a more relaxed competitive environment. We love these contests because they offer a great way to have some fun without being too serious. That said, you still need to bring your A-game if you want to come out on top.

50/50 Contests

In these contests, the top half of the field (nearly 50% of the participants) wins cash regardless of the amount of the entry fee. For example, if a $10 buy-in 50/50 contest has 100 participants, the top 50 players will each win money. Of course, the higher you can place in these contests, the bigger your payout will be.

Head-to-Head Contests

These contests allow you to go one-on-one with another player. It's a direct competition where the player with the highest score wins. This is more of a skilled game, and there is very little luck involved. It's more like traditional fantasy sports with the winner determined by who best managed their team.

Guaranteed Prize Pool (GPP) Contests

Also known as tournaments, these contests involve a large number of players and offer huge prizes. The prize pool is guaranteed regardless of whether the contest fills up or not. Most players who make the top of these contests will get a payout no matter how small (or big) their entry fee is.

Free Contests

From time to time, DraftKings will host free contests that vary in format from time to time. These aren't too different from typical cash games, but you can still win cash prizes from the free entry. In general, these contests are a great way to get your feet wet and build your skills without spending any money. They can also be very lucrative as the prizes are still quite significant, even though there is no entry fee.

Want Even More Contests? Check Out the DraftKings Sportsbook

Of course, we're focusing on DFS contests, but if you're in a state with legal sports betting and want to get in on the action, you can also check out the DraftKings Sportsbook. Here, you'll find a wide range of sports betting contests and traditional parlay bets as well.

If you have a DraftKings account, you can sign into the DraftKings Sportsbook app or the DraftKings website and get started. You don't need a separate account for sports betting and DFS. Just log into DraftKings with your existing username and password. We noticed if you want to play casino games, the DraftKings casino has the same login as well.

The DraftKings Mobile App is Smooth and Intuitive.

With great bonuses and tons of fantasy contests, it might seem overwhelming. Fortunately, the navigation on DraftKings' site is intuitive and easy to use. This makes it simple to find what you're looking for quickly, with a minimum of effort.

For our DraftKings review, we wanted to ensure the process was seamless and that getting into the app and getting into contests was easy. We were able to download the DraftKings DFS mobile app from the Google Play Store, sign up (with the DraftKings bonus code of course) for a DraftKings DFS account, make a deposit, and start playing in just a few minutes. 

Once we were in, we found that the app is clean and easy to use. It's well-designed and lays everything out in an attractive way without feeling cluttered or overwhelming. The menus are intuitively laid out, and quickly finding what you're looking for is easy.

The one downside is that you'll start getting notifications from the app right away. If that gets annoying, you can always turn them off in the settings menu. However, the notifications did have some enticing offers on them, so you might not want to.

What Others Say About DraftKings.

As we stated, we love to take a look at what others are saying about DraftKings. To do this, we took a look at their Android and iOS apps in the app stores and read through thousands of reviews. What we found was that DraftKings had an overwhelmingly positive rating, with nearly 5 stars on both stores. 

Most of the reviewers were fantasy football players who frequently patronized the app. They praised the variety of contests available, the promotions, and the easy-to-use interface. The only thing that seemed to be mentioned negatively was customer service - something we didn't experience any issues with so can't speak to it firsthand.

Overall, though, it looks like DraftKings is a hit with its customers, and they are taking the feedback to heart, adjusting their app and games accordingly. That's a great sign of a company that cares about its customers and wants to ensure they have the best experience possible. We can definitely get behind that.

DraftKings Offers Endless Customer Support Options.

While a few of the reviews were disappointed with customer service, we found that DraftKings offers plenty of ways to get help if you need it. 

  1. Live Chat: Users can navigate to the DraftKings Help Center and click on "Support" in the bottom right corner. After entering a search term related to their issue, they can click "Get in touch" to start a live chat. Our wait time was only a few minutes.
  2. Email Support: Depending on the nature of their concern, customers can reach out via email. Daily Fantasy customers can email support@draftkings.com, Sportsbook customers at sportsbook@draftkings.com, and Casino customers at casino@draftkings.com. There are plenty of options, no complaining there. Response times for email can be upwards of 24 hours.
  3. Help Center: DraftKings has a comprehensive Help Center where users can find answers to common questions and issues. Maybe you don't want to talk to a live person, or you don't have the time. The Help Center is a great way to find the answers you need quickly and easily. 
  4. Phone Support: While we didn't necessarily find the phone number, we did see in the reviews that a few users were able to call a customer service line. We assume this is for more serious issues, but if you need to talk to someone, this option could be available. 

Overall, there are plenty of ways for customers to get the help they need if they have any questions or concerns. When comparing DraftKings to other DFS sites, the customer service options are on par with what we expect from a top-tier site. 

Final Verdict: Is DraftKings the "King of DFS?"

All in all, we agree that DraftKings is one of the top contenders in the DFS market. With a wide range of contests, plenty of promotions and bonuses, and an easy-to-use website and mobile app, it's got everything a fantasy enthusiast could want.

With a name such as "DraftKings," it only makes sense that the platform lives up to its name. Our experience with DraftKings was positive overall, and we can confidently recommend them to anyone looking for a great fantasy sports site.

We want to give DraftKings a full 5 out of 5, but with some questionable customer service reviews, we have to settle for a 4.7 out of 5 for our DraftKings review. That being said, we still think they're one of the top contenders in the industry and should be on your list if you're looking for an online fantasy sports site.

DraftKings Review Rating

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